Saolix Saolix Group

Saolix Group · IT Managed Services

IT Service Desk Analyst

Nairobi, Kenya · · Closes 30 Nov 2026

✓ On-site✓ Contract, 1 year, rolling

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Diagram: IT Service Desk AnalystROLE · IT SERVICE DESK ANALYSTAreaIT Managed ServicesWhereNairobi, Kenya · On-siteTermsContract · 1 year, rollingHow to applySend your CV and a short note on a support problem you…OPEN · CLOSES 30 NOV 2026apply by email to info@saolix.com

About the role

We are looking for an IT Service Desk Analyst to join Saolix Technologies' IT Managed Services (Krit Services). You will be the first point of contact for our customers, logging and resolving support requests for Saolix Eagle, Saolix SaoHub and the systems around them, and passing harder problems to the right engineer with clear notes.

The mission

  • Answer support requests by email, phone and ticket, and keep customers updated
  • Log, sort and prioritise tickets, and resolve first-line issues
  • Pass harder problems to engineers with clear steps to reproduce them
  • Follow and improve support guides, checklists and the knowledge base
  • Watch service health and report incidents promptly

What we are looking for

  • A degree or diploma in IT, computer science or a related field, or equivalent experience
  • Up to 2 years of experience on an IT help desk or in technical support (graduates welcome)
  • A basic understanding of networks, operating systems and web applications
  • Calm, clear communication in English, in writing and on the phone
  • Interest in IT service management (ITIL basics are a plus; our free courses are a good start)
  • Based in Nairobi, or able to relocate

How you are rewarded

Pay is discussed with shortlisted candidates and agreed in writing.

How to apply

Email your CV and a short note on a support problem you solved to info@saolix.com. The subject line is filled in for you.

Before you apply

Please read how we handle your application.

Who we are

Saolix Group Limited, Westlands, Nairobi, Kenya, decides how and why the details in your application are used. You can reach us at info@saolix.com.

What we collect

Only what you send us by email: usually your name, contact details, CV, work history and education, and any links or documents you choose to include. Please do not send health, ethnic, religious or other sensitive information; we do not need it.

Why we use it

To consider you for the role you applied for and for other roles at Saolix Group, and to contact you about your application. We do not sell your details and do not use them for marketing.

Who decides

People at Saolix Group read every application and make every decision. We do not use automated decision-making or profiling.

Legal basis

Your consent, which you give before sending your application, and the steps needed before a possible contract with you. You can withdraw your consent at any time by emailing info@saolix.com; this does not affect what was done before.

Who sees it

Only the people at Saolix Group involved in hiring. Your application is held in our business email system, which may store data outside Kenya. We do not share it with anyone else unless the law requires it.

How long we keep it

While the role is open and for up to twenty-four months after it is filled, so we can consider you for later roles, unless you ask us to delete it sooner.

Your rights

Under the Kenya Data Protection Act, 2019 you can ask to see your data, have it corrected or deleted, object to its use, and receive a copy. Email info@saolix.com. You can also complain to the Office of the Data Protection Commissioner in Kenya.
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